PN-GC-001 · v2.0
Personal Data Processing Policy
How we collect, use and protect your personal data under Law 1581 of 2012, and how to exercise your habeas data rights.
Updated October 21, 2026
Transparency
Corporate governance and policies
The rules we work by, in plain sight: how we protect your data, how we look after our team and how we ensure the continuity and security of our services.
At PRONETSYS S.A.S. we believe trust is built on clear rules. That is why we publish the policies that guide our relationships with clients, employees, suppliers and the community. Each document shows its code, its version and the date of its last update, and is reviewed at least once a year or whenever applicable Colombian regulations change.
Data protection and website use
PN-GC-002 · v1.0
Website cookie policy
Which cookies the website uses, what they are for, how long they last and how you can accept them, reject them or change your preferences.
Updated October 21, 2026
PN-GC-003 · v1.0
Terms and Conditions of Use
Rules for using the website, intellectual property, scope of the information published and limitation of liability.
Updated October 21, 2026
Ethics, workplace conduct and wellbeing
PN-GC-004 · v1.0
Code of Ethics and Business Conduct
Principles and expected conduct: integrity, confidentiality, conflicts of interest, anti-bribery, responsible use of technology and non-retaliation.
Updated October 21, 2026
PN-GC-005 · v1.0
PSEA and harassment prevention policy
Zero tolerance for sexual exploitation, abuse and harassment and workplace harassment: prevention, reporting channels, victim-centered care and no retaliation.
Updated October 21, 2026
PN-GC-006 · v1.0
Responsibilities, workloads and wellbeing
Clear roles, balanced distribution of work, legal working hours, the right to disconnect, and wellbeing and mental health measures for the team.
Updated October 21, 2026
PN-GC-007 · v1.0
Workplace Conduct Handbook
The rights, duties and standards of behavior for our team, and the path to follow for resolving conflicts respectfully.
Updated October 21, 2026
PN-GC-008 · v1.0
Occupational Health and Safety Policy
Our commitment to preventing occupational risks in remote work and during technical visits to client sites, in line with Decree 1072 of 2015.
Updated October 21, 2026
Operations, security and sustainability
PN-GC-009 · v1.0
Process and Procedure Map
Pronetsys's strategic, core, support and evaluation processes, with their characterization and the key operating procedures.
Updated October 21, 2026
PN-GC-010 · v1.0
Business and Work Continuity Plan
How we keep critical services and the team's work running in the event of outages, cyberattacks, disasters or the absence of key staff.
Updated October 21, 2026
PN-GC-011 · v1.0
Information Security Policy
Principles and controls to protect the confidentiality, integrity and availability of our own information and that of our clients.
Updated October 21, 2026
PN-GC-012 · v1.0
Responsible vulnerability disclosure
How to report a vulnerability in our systems in good faith, which rules to follow, and the response and recognition commitments we make.
Updated October 21, 2026
PN-GC-013 · v1.0
Environmental policy
Practices to reduce our impact: energy efficiency, management of waste electrical and electronic equipment (WEEE), sustainable purchasing and mobility.
Updated October 21, 2026
Customer commitments
PN-GC-014 · v2.0
Warranty Policy
Coverage, time limits and the procedure for making a warranty claim on the equipment, software and services we deliver.
Updated October 21, 2026
PN-GC-015 · v2.0
Technical support service terms
Service modes, support levels, ticket bundles, hours, coverage and responsibilities of the IT technical support service.
Updated October 21, 2026