2026 pricing

IT support, hosting and website maintenance plans

Predictable costs and clear terms: per-incident support or a ticket bundle, annual hosting with email and SSL, VoIP telephony by channels and maintenance for your website.

Ticket bundles

Monthly technical support with volume discounts

Ideal for companies that need a reliable help desk. Each ticket covers up to 2 hours of effective Level 1 (L1) support and is managed through our online portal.

5 tickets

COP 520,000/month + VAT

Remote L1 support
No on-site visits included
Tracking in the support portal

10 tickets

COP 990,000/month + VAT

Remote L1 support
1 on-site visit included
Tracking in the support portal

25 tickets

COP 2,340,000/month + VAT

Remote L1 support
2 on-site visits included
Tracking in the support portal

50 tickets

COP 4,400,000/month + VAT

Remote L1 support
5 on-site visits included
Tracking in the support portal

Per incident

Technical support whenever you need it

No contracts: you pay only for the support you receive. Prices before VAT.

Per-incident technical support rates
Type	Scope	Price
Level 1 Express support	Remote, up to 30 minutes	COP 45,000
Level 1 support	Remote, up to 1 hour	COP 70,000
Extended Level 1 support	Remote, up to 2 hours; on-site only when technically necessary	COP 110,000
Level 2 support	Advanced remote support	COP 165,000
Level 3 support	Specialist, remote	COP 220,000

Main terms

Each ticket covers up to 2 hours of effective service time; longer cases use an additional ticket.
Bundles are paid month to month. With annual payment, they include 1 hardware maintenance service for up to 5 devices (spare parts not included).
Tickets are handled Monday to Friday, 8:00 a.m. to 4:00 p.m.; outside those hours, only by prior arrangement.
On-site visits in the 10 municipalities of the Aburrá Valley (Medellín metropolitan area); outside the metropolitan area, travel expenses are quoted separately.
Technical support does not include infrastructure or IT inventory management; that is covered by our IT Infrastructure Management service.

Read the support service terms and conditions and the warranty policy.

Domains

Find the domain for your business

Check instantly whether it is available in .com, .co, .com.co and other extensions, with its first-year price.

Prices in Colombian pesos (COP) for the first registration year, VAT included and calculated with the official exchange rate of the day; they may change without prior notice. Renewals and transfers are quoted separately, and premium domains are confirmed before registration.

Hosting

Hosting plans with business email and SSL

Host your website and email on your own domain on fast, secure servers, with a free SSL certificate and specialized technical support. Annual payment, no hidden fees.

Hosting Personal

COP 120,000/year

Basic websites and personal projects.

500 MB of storage and 10 GB of bandwidth
2 email accounts
1 domain and 1 subdomain
1 MySQL database
Free SSL certificate
Technical support included

Hosting Entrepreneur

COP 160,000/year

Businesses that want to grow.

2 GB of storage and 60 GB of bandwidth
10 email accounts
2 domains and 5 subdomains
Unlimited MySQL databases
Free SSL certificate
Technical support included

Hosting SMB

COP 280,900/year

Companies with steady website traffic and email volume.

20 GB of storage and 100 GB of bandwidth
25 email accounts
5 domains and 10 subdomains
Unlimited MySQL databases
Free SSL certificate
Technical support included

Annual prices. Hosting is a service excluded from VAT (Colombian Tax Code, art. 476, item 21). Check the price of your domain instantly with the domain search. Need more space or a dedicated server? We will quote you a custom plan. Learn about our business hosting and domain service.

Pronetsys Backup Service

Cloud backup plans for businesses

Automatic, verified backups of your computers, servers and databases, using the 3-2-1 approach and restore tests: a backup is only worth something if it can be restored.

Backup Essential

COP 90,000/month

Critical computers and folders in a small office.

Up to 100 GB of storage
Automatic backups with the 3-2-1 rule
Daily monitoring and integrity checks
Periodic restore tests
Monthly compliance report

Backup SMB

COP 180,000/month

Servers, databases and computers of a growing company.

Up to 500 GB of storage
Automatic backups with the 3-2-1 rule
Daily monitoring and integrity checks
Periodic restore tests
Monthly compliance report

Backup Enterprise

COP 320,000/month

Operations with large volumes of data.

Up to 1 TB of storage
Automatic backups with the 3-2-1 rule
Daily monitoring and integrity checks
Periodic restore tests
Monthly compliance report

Monthly prices. Cloud backup is a service excluded from VAT (Colombian Tax Code, art. 476, item 21). Additional capacity: COP 45,000 per month for every 100 GB. Learn about the Pronetsys Backup Service platform.

VoIP telephony

Cloud VoIP telephony by channels

Each channel is one simultaneous call and comes with its own number, mobile or landline. Plans start at 2 channels and you can add more channels as your company grows.

Channels with a mobile number

Price on request

To make and receive calls with a Colombian mobile number.

Each channel includes its own mobile number (DID)
One channel equals one simultaneous call
Cloud PBX with IVR and extensions (optional)
Add more channels whenever you need them

Channels with a landline number

Price on request

To have a local landline number in specific Colombian cities.

Each channel includes its own landline number (DID)
Available in specific Colombian cities
One channel equals one simultaneous call
Add more channels whenever you need them

Each plan is sold with a minimum of 2 channels and each channel includes its own number (DID). The price depends on the type and number of channels. Landline numbers are available in specific Colombian cities: tell us the city and we will confirm availability. Learn about our cloud VoIP telephony service.

Websites

Website maintenance to keep your site running smoothly

Updates, backups, security monitoring and speed optimization, with clear reports on the work performed.

Basic

COP 80,000/event + VAT

Or a monthly plan: COP 200,000 /month + VAT, with up to 15 maintenance events per month.

Small businesses or blogs with few updates.

Website backup
Core and plugin updates
Basic security monitoring
1 hour of custom work

Standard

Custom

Growing companies with frequent changes.

Daily backups
Weekly updates
Advanced security monitoring
5 hours of custom work per month

Premium