Your questions answered
Frequently asked questions about Pronetsys
Clear answers about our services, platforms, pricing, coverage and support channels, all in one place.
About Pronetsys
What is Pronetsys?
PRONETSYS S.A.S. (NIT 901.386.859-4) is a Colombian technology company founded in 2020 in Sabaneta, Antioquia. It offers IT support, IT consulting, software development, AI chatbots, hosting, cloud backup, VoIP telephony, networks, data analytics and equipment sales, and develops its own platforms: Posfac, Taty, Selektia, Docudi, WAPI, SUPPLY, CrediCenter and Pronetsys Backup Service.
Which cities does Pronetsys serve?
Service is provided virtually throughout Colombia. On-site support is provided in the 10 municipalities of the Aburrá Valley (Medellín metropolitan area): Barbosa, Girardota, Copacabana, Bello, Medellín, Itagüí, Envigado, Sabaneta, La Estrella and Caldas. Outside the metropolitan area, we work remotely or quote the travel expenses.
Does Pronetsys have a walk-in office?
No. Pronetsys serves customers virtually through WhatsApp, phone, email and the support portal, and provides on-site support at each client's premises.
What types of companies does it work with?
SMBs and large enterprises in a range of industries, including healthcare providers (IPS) and clinics. Its platforms are designed for retailers, hotels, restaurants, store-to-store distributors, lending houses, and Human Resources, purchasing and records departments.
What are your business hours?
Monday to Friday, 8:00 a.m. to 4:00 p.m.; Saturday, 8:00 a.m. to 1:00 p.m. Support tickets are handled Monday to Friday, 8:00 a.m. to 4:00 p.m.; outside those hours, only by prior arrangement.
Technical support
How much does Pronetsys technical support cost?
Per incident, from COP 45,000 (remote Level 1 Express support, up to 30 minutes) to COP 220,000 (Level 3 specialist), before VAT. With monthly ticket bundles, from COP 520,000 per month plus VAT for 5 tickets; each ticket covers up to 2 hours of effective service time.
How do I request technical support?
Log your case in the support portal (soporte.pronetsys.com.co) or message us on WhatsApp at +57 350 395 0538. Each request is recorded as a ticket for follow-up.
Do you provide preventive maintenance for computers?
Yes. Technical support includes preventive maintenance, and ticket bundles paid annually include one hardware maintenance service for up to 5 devices, spare parts not included.
Software and platforms
What electronic invoicing software does Pronetsys offer?
Posfac, its electronic invoicing software for DIAN, Colombia's tax authority, with POS, inventory and reports, and versions for hotels, restaurants, stores, service businesses and gas stations. In the cloud it costs from COP 286,000 per month, VAT included, and it can also be installed on your company's server.
What other in-house platforms does Pronetsys have?
Taty (store-to-store distribution), Selektia (recruiting and hiring), Docudi (document management), WAPI (WhatsApp for business), SUPPLY (purchasing and procurement), CrediCenter (microloan management) and Pronetsys Backup Service (cloud backup). They run in the cloud, some also on the client's servers, and include implementation, training and local support.
Does Pronetsys develop custom software?
Yes. It develops custom web and mobile applications, websites, AI chatbots for WhatsApp and the web, and integrations with each company's systems.
Do you have a solution for sending WhatsApp messages from my systems?
Yes. WAPI connects your company's WhatsApp lines with your applications to send automatic reminders, confirmations and invoices, with a REST API and a web dashboard. It connects through WhatsApp Web; it is not Meta's official API.
Hosting and backup
How much does hosting cost?
The Personal plan costs COP 120,000 per year, the Entrepreneur plan COP 160,000 and the SMB plan COP 280,900, with business email, a free SSL certificate and technical support included. Hosting is excluded from VAT. You can check the price of any domain, VAT included, instantly with the domain search on the Plans page.
Can I have email with my company domain?
Yes. Every hosting plan includes business email on your own domain, for example sales@yourcompany.com: 2 accounts on the Personal plan, 10 on the Entrepreneur plan and 25 on the SMB plan. Every email you send carries your brand and looks more professional than a free account.
How does Pronetsys cloud backup work?
Pronetsys Backup Service automatically backs up Windows and Linux computers, servers and Android phones to the Pronetsys cloud, with restoration of files or entire disks and email reports. Plans cost COP 90,000, COP 180,000 and COP 320,000 per month for 100 GB, 500 GB and 1 TB, excluded from VAT.
Equipment, supplies and licenses
Do you sell computers, parts and printing supplies?
Yes. Pronetsys sells new and used computer equipment with a warranty, parts and spare parts, and printing supplies such as toner, ink and cartridges, with advice to help you choose well.
Do you sell genuine software licenses?
Yes: Microsoft Office, Windows, Windows Server, CorelDRAW, Adobe Acrobat, Autodesk and antivirus software, with formal delivery, an activation guide and installation support.
Quotes and contact
How do I request a quote?
Through the contact form, on WhatsApp at +57 350 395 0538 or by email at contactenos@pronetsys.com.co. Tell us what you need and we will send you a tailored proposal.
How does Pronetsys protect personal data?
In accordance with Law 1581 of 2012 and its Personal Data Processing Policy. Inquiries and complaints are handled at contactenos@pronetsys.com.co.
How can I work at Pronetsys?
Send your résumé to gestionhumana@pronetsys.com.co.
Didn't find your answer?
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