Proactive management
We monitor your platform to detect and fix problems before they affect your operation.
Infrastructure and cloud
IT Infrastructure Management
We become your IT department
IT Infrastructure Management tailored to your business
Hiring and maintaining a full IT department isn't always feasible, and leaving technology to whoever has time leads to outdated servers, access nobody controls and failures discovered only after they have already affected the operation.
With our IT infrastructure management service, we take on the proactive, ongoing management of your servers, networks, users and security: monitoring, updates and patches, email and access management, antivirus and perimeter security, technology inventory, and monthly reports with follow-up committee meetings.
The result: an organized, protected technology platform, data-driven decisions and the peace of mind of having an IT team without having to build one.
Benefits
What your business gains
Up-to-date security
Updates, patches, antivirus and perimeter security managed on an ongoing basis.
Users and access under control
Creation, changes and removal of users, email accounts and permissions, managed in an orderly way.
Technology inventory
You know what equipment and software you have, where it is and what condition it is in.
Reports and committees
Monthly reports and follow-up committee meetings so you can make informed decisions.
Consulting hours included
Management and consulting hours included according to the plan, to move your improvement projects forward.
We become your IT department: proactive, ongoing management of your infrastructure to prevent failures before they affect your operation.
Service scope
- Monitoring of servers, networks and critical services
- Security updates and patches
- User, email and access management
- Antivirus and perimeter security administration
- Technology inventory of equipment and software
- Monthly reports and follow-up committee meetings
- Management and consulting hours according to the plan
How we deliver it
- 1
Discovery
We take inventory of your infrastructure, users, access and current risks.
- 2
Stabilization
We close the priority gaps and get the platform in order.
- 3
Ongoing management
We monitor, update and administer the infrastructure on a permanent basis.
- 4
Follow-up
We present monthly reports and review progress and priorities in committee meetings.
Frequently asked questions
Your questions answered
How is this different from IT support?
IT support handles incidents when they occur. Infrastructure management is ongoing and preventive: monitoring, updates, security, users and inventory, with reports and follow-up committee meetings. Both services can be combined.
Does it replace my IT staff?
It can act as your entire IT department or complement your in-house team, taking care of administration and security so your staff can focus on business projects.
How is the plan defined?
Based on the number of users, devices, servers and locations, and the level of support you need. We hold a free sizing session to propose a tailored plan.
Do you work with healthcare companies?
Yes. We support SMBs, large enterprises and healthcare providers (IPS), with confidentiality and data processing clauses in accordance with Law 1581 of 2012.
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Ready to take your business to the next level? Schedule a free diagnostic session: we review your technology operations and give you a tailored proposal, with no obligation.